Get Help

If you’re in crisis, struggling to cope with distress, or feeling unsafe we will do what we can to support you. If we aren’t open or available, here are some other options… (see mental health resources in Ontario list)

Friends of Ruby Is a Welcoming Space for


Are you 16 to 29, identify as 2SLGBTQIA+ and are looking for mental health counselling, social services, and housing? You belong at Friends of Ruby. 

To get started on your support journey, please register with us here:  

If you want to register for counseling or case management, make sure to tick those boxes when you sign up. You’ll need to do an intake, and our intake team will contact you within two weeks to set it up. After your intake, you’ll be put on a waitlist until a spot becomes available. 

Friends of Ruby is working to create a world where all 2SLGBQTIA+ young people feel validated, involved, and empowered to lead healthier lives. 

Here’s how we are ready to support you:

We know that asking for mental health support can be intimidating.   

That is why every counselor at Friends of Ruby represents the 2SLGBTQIA+ community and adheres to a trauma-informed, harm reduction, and anti-oppressive approach. They understand some of the challenges you are facing from their own lived experience, and they are ready to help. 

Our services encompass both individual counseling and group sessions, which can be conducted in person, via video call, or over the phone.  

Here are some of the things you might talk about with your counsellor:   

  • Relationship challenges  
  • Emotional dysregulation  
  • Managing a mental health diagnosis  
  • The impacts of trauma  
  • Experiences of depression and anxiety  
  • Exploring gender identity and sexuality  
  • Disordered eating 

For more information and to speak to an intake worker, register online or visit the Drop-In Centre. 

Do you need help finding an affordable place to live or emergency housing, help with your resume, changing your ID, accessing gender affirming health supports, or getting a referral to an inclusive and accepting doctor?  

Friends of Ruby’s 2SLGBTQIA+ Case Workers understand the challenges you face and are ready to help.  

A case worker is someone you can meet with who will help you develop life skills to reach your goals and get whatever support you need.   

They can even help with income support like Ontario Works (OW) and Ontario Disability Support Program (ODSP), the Ontario Student Assistance Program (OSAP), and support you every step of the way as you navigate government and practical supports together.   

Our counselling and case management services can be done virtually, over the phone, and in-person.
For a complete list of supports, see Case Management. 

“Just-In-Case” program update

Update: Just in Case appointments are temporarily on hold. For immediate service navigation, meet with a LOFT Case Manager at the drop-in every Monday from 1:00-5:00pm. We apologize for any inconvenience and appreciate your understanding.

If you or someone else is in need of immediate crisis support, please contact emergency support services.

Want to make new friends, take part in a support group, make a craft to support your mental health, or grab a bag of groceries for the week?  

The Friends of Ruby Drop-In Centre at 489 Queen St. East is a welcoming place in downtown Toronto for 2SLGBTQIA+ youth aged 16-29 to create community and access free resources and services. We are open Monday to Friday from 11 AM to 6:30 PM.  

Drop by and take part in:   

  • Accessing groceries and prepared meals  
  • Group programs to build mindfulness  
  • One-on-one sessions to build your resume or improve your study skills  
  • Games nights, Drag Race viewing parties, art activities  

We also have a computer lab with free Wi-Fi, phone and fax services, harm reduction kits (hormone injection kits, safer self-harm kits, safer sex kits, naloxone etc.), personal hygiene kits, a book library, seasonal clothing, laundry facilities and much more.   

For the Youth Programming Schedule, check out Drop-In Programs and follow us on Instagram 

The Friends of Ruby Home is a transitional house built specifically for the needs of 2SLGBTQIA+ youth who are at risk and need to find long-term, secure housing. 

More than a roof over your head, it is a place for you and your pet to call home.  

At the Friends of Ruby Home, you are a welcome part of a community, and friends are ready to celebrate who you are. We supply everything you need on your path towards independent and empowered living.  

While living at the Home, you can take part in programs about cooking, cleaning, financial literacy, and professional mentorships. You can access free mental and physical health services like crisis intervention, counselling, health check-ups, and enjoy physical activities.  

If you or someone you know needs housing support, please email us at or come to the Drop-In Centre and set up a meeting with a Case Manager.  

If you’re in crisis, struggling to cope with distress, or feeling unsafe we will do what we can to support you. If we aren’t open or available, here are some other options: 

Other Resources:

Gerstein Crisis Centre

Crisis services available 24 hours a day, 7 days a week. 

Phone: 416-929-5200

Toronto Distress Centre

24 hours and 7 days a week

Phone: 416-408-HELP (4357)

Our Main Services