Get Help

If you’re in crisis, struggling to cope with distress, or feeling unsafe we will do what we can to support you. If we aren’t open or available, here are some other options… (see mental health resources in Ontario list)

For ongoing Counselling and Case Management services:

For ongoing Counselling and Case Management services we do have a waitlist and the wait times vary. If you would like more information or to register, follow this link.

Just In Case – Single Session Case Management

When: Throughout the week from 2:00-4:00pm on a first come, first served basis. 

What: Just In Case is a single session case management meeting for up to 30-minutes to provide you with information on community resources and referrals and assist with service navigation. You must be registered with Friends of Ruby to access this program. Our case workers can connect you with information related to housing, income support, ID’s, healthcare, employment, and more. This may include a follow-up; however, these sessions are not intended for ongoing case management. If an issue is identified that needs ongoing support, you will be invited to an intake appointment to be placed on our internal ongoing case management waitlist. If you would like to be put on the waitlist for a case worker for ongoing support, please follow this link

Just In Case sessions are available during the following time slots on Thursdays and Fridays:

  • 2:00 – 2:30 pm
  • 2:30 – 3:00 pm
  • 3:00 – 3:30 pm
  • 3:30 – 4:00 pm

If you are looking to book a Just-in-case appointment with one of our case managers, please use the following links:

Monday: Book time: Just In Case 

Tuesday: Book time: Just In Case   

Wednesday: Book time: Just In Case 

Thursday: No Just In Case 

Friday: Book time: Just In Case

As a reminder, our appointment is only 30 minutes please be mindful of the time you arrive as these slots fill quite quickly.

Issue of Concern: When booking please note in 1 or 2 words, or 1 short sentence what you wish to address (Ie. Find a Doctor. Or Get free legal aid), as well as your email & phone number and how you would like to receive services (In-person, phone, video call) 

If you or someone else is in need of immediate crisis support, please contact emergency support services.

Other Resources:

Gerstein Crisis Centre

Crisis services available 24 hours a day, 7 days a week. 

Phone: 416-929-5200

Toronto Distress Centre

24 hours and 7 days a week

Phone: 416-408-HELP (4357)

Our Main Services