Get Help

If you’re in crisis, struggling to cope with distress, or feeling unsafe we will do what we can to support you. If we aren’t open or available, here are some other options… (see mental health resources in Ontario list)

For ongoing Counselling and Case Management services:

For ongoing Counselling and Case Management services we do have a waitlist and the wait times vary. If you would like more information or to register, follow this link.

Just In Case – Drop-in Single Session Case Management

When: Thursdays and Fridays between 2:00-4:00pm on a first come, first served basis.

What: Just In Case is single session case management meeting for up to 30-minutes to provide you with information on community resources and referrals, as well as brief assistance with service navigation. You must be registered with Friends of Ruby. Our case workers can connect you with information related to housing, income support, ID’s, healthcare, employment, and more. This may include a follow-up, however these sessions are not intended for ongoing case management. If an issue is identified that needs ongoing support you will be invited to complete an intake to be placed on the waitlist for case management. If you would like to be put on the waitlist for a case worker for ongoing support, please follow this link.

Just In Case sessions are available during the following time slots on Thursdays and Fridays:

  • 2:00 – 2:30 pm
  • 2:30 – 3:00 pm
  • 3:00 – 3:30 pm
  • 3:30 – 4:00 pm

To book a Just In Case appointment, please email and include the following information:

Your Name: First and Last Name.

Date/Time: Please select 2 dates and times during Just In Case hours. We only book for the listed times for the current and following week. If you’d like an appointment past this, please contact us closer to the date.

Meeting Location: Please indicate if you would like to meet in-person at Friends of Ruby Youth Centre (489 Queen St E, Lower Level), or by phone call or video call.

  • For a phone call, please include your phone number
  • For a video call, we will provide a meeting link upon confirming your appointment

Issue of Concern: Please note in 1 or 2 words, or 1 short sentence what you wish to address. Ie. Find a Doctor. Or Get free legal aid.

Note: We are only available during our drop-in hours, Monday – Friday, 11:00am – 7:00pm. Our phone line is available from 9:00am – 5:00pm.

If you or someone else is in need of immediate crisis support, please contact emergency support services.

Other Resources:

Gerstein Crisis Centre

Crisis services available 24 hours a day, 7 days a week. 

Phone: 416-929-5200

Toronto Distress Centre

24 hours and 7 days a week

Phone: 416-408-HELP (4357)

Our Main Services